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THIS IS A REPORT FROM A WHISTLE BLOWER FROM WITHIN THE RANKS OF THE STAFF AT AUTHOR SOLUTIONS:- Please permit me to give you an overview of the sales and production process- the way I know it best. To be clear, let's start with a little bit of history. Before it became...
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1 comment
Anonymous
#1678618

I can see him friendly and professional.

Review
#1499120 Review #1499120 is a subjective opinion of poster.
Pros
  • Were very nice to me before i sent the manuscript in
  • Seemingly professional and expert approach
Cons
  • Aggressive marketing services associates
  • Delaying royalties as part of a new policy
  • Harassment
Reason of review
Poor customer service
Loss
$20000
Preferred solution
They do not deserve to be in business. Close them down
4.5
Details
Authorhouse - Unpaid monthly and yearly expenses.
Question? I'm thinking about how much can I get your opinion on this. I'm from the state of North Carolina shore of the best state of the best of the best. Have a nice novel in 2011. Author House was paid by my support. They are supposed to pay my monthly and yearly...
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Review
#1489127 Review #1489127 is a subjective opinion of poster.
1.8
Details

Update by user Feb 27

I forgot to mention that they do not market the books correctly. I wrote a book about sex and they wanted to put it in Reader's Digest and a Teacher's book show, which would be very inappropriate.

Also they do not offer Kindle or Audible services. I would be very...

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1 comment
AuthorHouse
#1657683

Hello, and thanks for your message. Please contact us via complaintsresponses@authorhouse.com with your name and Project ID, so we can put you on our DO NOT CALL list. Thanks!

Review
#1481637 Review #1481637 is a subjective opinion of poster.
Pros
  • Compliance with publishing laws
Cons
  • Did not deliver on promises
  • Predatorial practices
  • That they took advantage of me
Reason of review
Poor customer service
Loss
$19000
Preferred solution
Deliver product or service ordered
Tags
  • Misleading Information
  • Predator Companies
  • Scam
1.0
Details
I decided not to go forward with this marketing campaign. Their presentation and were offering more than they could deliver plus they were being less than honest about certain aspects of their marketing. They avoided answering questions for me and just kept going back...
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1 comment
AuthorHouse
#1662570

Hello, and thank you for notifying us of this. We are sorry to hear that this has happened.

The professionalism of our consultants is a matter that we take very seriously.

Could we ask you to please forward the name and any emails from that consultant to us, at ComplaintsResponses@authorhouse.com? We appreciate you informing us of this.

Review
#1479574 Review #1479574 is a subjective opinion of poster.

Authorhouse in Swellendam, Western Cape - No response to a request for money back or the manuscript

I have contacted them three times as my father has dementia and is unable to follow through with this project and to date, no one has got back to me.
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Review
#1479184 Review #1479184 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Authorhouse - Deceitful & Bottom Feeder Publishing Co/Stay Away!

1.0
Details
I was lulled in by AuthorHouse and fell victim to their scams. Please all stay away from this company! I have lodged a complaint with the BBB of central Indiana and attempted to dispute some of the charges via VISA. I lost a considerable amount of money and prior to severing my association with them realized just under $40.00 in royalties. The company retains a A+ Better Business Bureau rating. How that remains possible is astounding and frustrating to me!
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Review
#1478962 Review #1478962 is a subjective opinion of poster.
1.1
Details
I am extremely disappointed and enraged with this company, especially with one of their associates -April. This company does not accept paypal as a payment method, but they should realise that asking for credit card details for a $1000 is a lot they are asking from a...
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Review
#1465812 Review #1465812 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • self-published book marketing
  • Scam
  • Authorhouse Complaints
A few days ago I requested information about their services. I wanted to see the agreement they ask authors to sign. Today I had a discussion with one of their agents about said agreement. Basically, the agreement ask me to release my book to them in exchange for...
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2 comments
AuthorHouse
#1648807

Hello, and thank you for your message. Just to clarify: when you publish with us, you own the rights to your book.

We do not take these rights away, nor do we ever own your work. Authors who publish with us retain all the rights to their work.

Regarding the price of your book: we do set a price for the book, but it is based on the page-count, the dimensions (we have several options for the size of your book, depending on what you choose), and whether the book is hardcover or paperback. Thus, the price that we set is not arbitrary, and you can influence that price through the above variables.

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Review
#1465309 Review #1465309 is a subjective opinion of poster.

Authorhouse in Indianapolis, Indiana - Book publishing

Aurthor house is not a good publishing company
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Review
#1457817 Review #1457817 is a subjective opinion of poster.
Reason of review
Bad quality
1.3
Details
I was supposed to get 15 copies of my book, but only got 2. When I addressed the issue, they all ignored me. I emailed so many times, but they never reply.
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1 comment
AuthorHouse
#1662569

Hello, and thank you for your message. We're sorry to hear this.

Please send us an email at ComplaintsResponses@authorhouse.com and we will follow up on your case. Please include your name and phone number, as well as your Project ID.

Also, have you tried calling our Customer Service number, at 888-519-5121? Thanks.

Review
#1455284 Review #1455284 is a subjective opinion of poster.