AuthorHouse has stolen from me. I paid them $4,000 in late November, 2013 to edit my manuscript, and until this day they have not delivered anything. I filed a claim for credit with American Express, but the company responded that I had violated their cancellation policy. In other words, they claim that I cancelled a contract just because I was trying to get my money back! It has been impossible to talk to anyone; the account representative no longer answers the telephone calls.
Can they get away with keeping my money without delivering the services I contracted for? Is this not blatant theft?
Monetary Loss: $4000.