I had 1st book in series published through a local publisher. After a disagreement, I went to Author House for 2nd in series.
I asked point blank if I would get a copy to review before the book was released so I could see if I was satisfied with quality etc. I had with book 1 and told them I wanted it with this book too. They swore I would. I got an email version of book asking if it "looked ok".
I'd looked it over a little, and next day get ANOTHER phone call from them pressing me to say it looked good. If I went ahead and said layout looks fine they'd send 5 free books to me. I said I'd not had a chance to read it through or anything but layout was fine I guessed. I asked about when I'd receive copy of actual book to look over and was told they'd be sending me one.
Then I go on Facebook and see where a friend of mine has already ordered a copy! I was appalled that the rest of the world would get to see MY book in print before I DID! I contacted Author house and they said, oh you approved it. We did send you book.
I said NO. I got an email of my book and was harassed to ok the LAYOUT before I even had time to look at it well. I reminded them I was told I'd get a physical copy to look over before it'd be made available to public. They said oh well, we'll send you 5 MORE books as an apology.
When I finally got books, to found NUMEROUS printing errors that THEY made (starting next paragraph at end of same line previous paragraph ends on for example so one paragraph starts on same line previous paragraph ends on. This happened A LOT among other things). I checked manuscript I sent them. My copy wasn't showing the mistakes.
It was THEIR mistakes. Yet, they argued that I authorized it so I was screwed. They won't fix it, and will charge me to have text "modified" now. I'm going back with first publisher for book #3 and am getting book #2 republished through her too.
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Product or Service Mentioned: Authorhouse Publishing Service.
Reason of review: Bad quality.