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Authorhouse

Authorhouse

www.authorhouse.com
What is your customer experience with Authorhouse?

Authorhouse Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Authorhouse has 1.8 star rating based on 77 customer reviews and consumers are mostly dissatisfied.

Key Takeaways for Future Customers

  • Read Authorhouse reviews before signing and expect frequent sales outreach and upsells.
  • Document cancellation requests and insist on written confirmation when seeking a refund.
  • Prepare for limited responsiveness from customer service and slow or missing royalty accounting.

Negative Feedback / Risk Areas

  • Widespread Authorhouse customer complaints cite misleading sales tactics and aggressive marketing.
  • Many report withheld or missing royalties and unresolved refund and billing disputes.
  • Poor customer service, long response times, and alleged deceptive practices are recurrent.

Positive Feedback

Some authors report acceptable final print quality and occasional polite, helpful representatives.

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Media from reviews

Authorhouse - Not only money royalties
Authorhouse - Not only money royalties - Image 2Authorhouse - Still happingAuthorhouse - Still happing - Image 2Authorhouse - Still happing - Image 3Authorhouse - Still happing - Image 4Authorhouse - Still happing - Image 5
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Show reviews that mention
book money refund authors house royalties customer service books reviews service
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Anonymous
map-marker Buffalo, New York

Did Not Get All My 2Q Royalties

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AI Highlights
  • - Royalties were promised but without a clear explanation.
  • - A glitch at Authorhouse prevented leaving a voicemail for Chris Devereaux.

I was told I was entitled to these, they will be forthcoming, no further contact about this in a few weeks, no clear explanation, attempted to leave a phone message for royalties manager Chris Devereaux but a technical glitch from Authorhouse prevented the message from being accepted. Then I called back and got a female rep named Von in customer service who was very rude, disrespectful, and would not let me tell her about the technical voicemail glitch because we already spoke about the royalties issue in the past.

Terrible, horrible customer dis-service! Von doesn't want to listen, the royalties owed are very late in being paid, then I am telling current and future authors to avoid Authorhouse.

User's recommendation: Take Your Business Elsewhere

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1 comment
Guest

Authorhouse is a scam in my opinion. Do not trust or buy anything from them.

"Marketing" is also a total JOKE. They are really just salespeople and totally clueless about real marketing. After a chat with them about it, I hung up and just laughed and laughed. Ridiculous company.

Call your attorney general on them if they do not provide what they owe you. They must answer to them.

Lee W Oqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
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This person supports our platform.

Supporter

Not only money royalties

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AI Highlights
  • - Reviewer claims Author House is a scam and wants to complain.
  • - Online complaints about author scams.
  • - Facebook and Amazon KDP are mentioned.
Authorhouse - Not only money royalties
Authorhouse - Not only money royalties - Image 2

Author house still scammers so shame full list lost talking about author scamming users online i wanna complain about them my self two warn they sound good but now i have the face book head office complaining about the author house working through amazon kdp worst ,,,company night me compare to other out there online

User's recommendation: Im warning customers to keep away from author house

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3 comments
Guest

Authorshack is more like it

Guest
reply icon Replying to comment of Guest-2796470

Or Authorshack.

Guest
reply icon Replying to comment of Guest-2796470

Or Authorshock.

View more comments (2)
Lee W Oqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

Still happing

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AI Highlights
  • - Mr. Lee Waite seeks reasons why companies rip off customers.
  • - Robot AI says the same about AuthorHouse publishers.

My name is Mr. Lee Waite.

I'm still looking for answers about why companies are ripping customers off. I'm also with Robot AI.

They are saying the same thing about AuthorHouse publishers. Why are they still at it, stealing?

User's recommendation: Warning customers be ware of author house

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2 comments
Guest

Online comparisons favor Amazon over Authorhouse by a wide margin. Go on your favorite search engine and ask for this comparison.

It's not even close. As I suspected, it is stated that Authorhouse does little to no marketing for its authors, even if you pay. That's because, imo when I discussed this with them, including one if the top people, they are absolutely clueless about marketing and are merely salespeople. Don't buy it, literally or figuratively.

I am now planning to dump Authorhouse, which owes me royalty money and is now not responding. Thus, my advice to anyone reading this is to bypass them in your search, or get rid of them if you have them.

Guest
reply icon Replying to comment of Guest-2796512

Authorhouse is a terrible company. Not Recommended .

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Maeve Fsp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dishonesty

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AI Highlights
  • - Persistent outreach pushed me to sign up.
  • - I requested cancellation on 7/29/25; it was processed 7/30/25 with no refund details.

I was talked into signing up. I did contact them and explained what I wanted.

After discussing packages and prices I said I needed to wait. I'm 70 and in recovery from surgery. I'm still disabled and do take pain medicine, so I wanted to make sure I could afford it. I said I should wait but they were persistent.

I got talked into using my credit card. On 7/29/25 I sent an email requesting cancellation. Nobody reply and when I called to check the cancellation department said ok to cancel but never mentioned when I get my money back. This was done on 7/30/25.

As of today, 7/31/25, I have not received any response. I called to check and I was told the note only said cancel, no refund. They take advantage of you and your lack of knowledge on how things work. Why are companies like that allowed to stay in business.

It has been a terrible experience.no let them turn your words around. This is not the first time I have been robbed but it will be the last.

User's recommendation: Be careful. I think I should just used self publishing like Amazon.

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2 comments
Guest

I was thinking the same thing. Want to switch to Amazon.

Authorhouse is Awful! Royalty payments need to be investigated by the feds.

Guest
reply icon Replying to comment of Guest-2796471

Contact your state attorney general's office and launch a royalties investigation.

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Patricia G Snv

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Verified Reviewer

Printing

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What is the most acceptable format for sending you material for printing? Email?

PDF?

Hard copy? USB?

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Jaidy Wxv

Satisfied

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The hold time was not long and the representative was polite, professional, and helpful. The call was educational.

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Jenine W Usy

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Verified Reviewer

Terrible experience

AI Highlights
  • - Do not trust Authors House Publishing; they did not deliver and refused a refund.
  • - Communication was abysmal and service was non-existent.

Do NOT Trust Authors House Publishing!

I wish I had taken the time to read the reviews before I was scammed into believing this company was going to help bring my book to life. I was promised a smooth, professional experience and that they would support my passion for helping people.

Instead, theyve ruined my experience and taken my hard-earned money.

Not only did they fail to deliver my book as intended, but they also refused to give me a refund, despite me explaining multiple times how much the $1,700 I paid meant to me and how it was a huge financial stretch. They assured me they would "take such good care of me" and that the investment would be worth it. It was not worth it at all.

Their communication was abysmal, their customer service non-existent, and I honestly feel like Ive been completely taken advantage of. Its hard enough to pursue a passion like writing, and this company has only made it harder for me.

Please save yourself the stress, the heartache, and the money there are much better options out there for aspiring authors.

Do NOT trust Authors House Publishing. I would give zero stars if I could.

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3 comments
Guest

no way i use author house again they really scam bags

Guest
reply icon Replying to comment of Guest-2708591

Well-put. Company initials are AH to go along with the back side of what you said.

Guest
reply icon Replying to comment of Guest-2708591

I thought they were legit but not any more.

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James O Pok

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Books I've purchased

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AI Highlights
  • - In May 2024 I bought two books for a man on the east coast; he never received them and Author House wouldn't resend or refund.

I purchased two books in May of 2024 and had them delivered to a man on the east coast. I found out a month ago that he never received them. Author House refused to resend them, nor would they give me a refund.

Loss:
$42
Pros:
  • Great product
Cons:
  • Bad customer service

Preferred solution: Full refund

User's recommendation: Beware

View full review
Anonymous
map-marker Cleveland, Ohio

I have been contacting them for quarterly reviews

AI Highlights
  • - Promised quarterly reviews have not been provided.
  • - No one returns calls.
  • - They only reach out to offer more copies.
  • - I'm afraid I may contact the BBB.

I have been reaching out for the quarterly reviews that I was promised letting me know how my books is doing. No one returns calls.

They only teach out to offer more copies. I am afraid that I am going to have to contact the bbb

User's recommendation: If they have no intention to do business in a professional manor publish with another company

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1 comment
Guest

They owe me royalties and refuse to answer. So I am getting more than my money's worth by warning others not to trust them and definitely do not buy anything from them.

I am researching moving my book FROM Authorhouse TO Amazon.com. I should have done this from the beginning.

Royalties, Marketing, and Customer Service departments (if you can understand the reps) are amateurish, unprofessional, and illegitimate in my opinion. Ironically, Authorhouse deserves to go chapter 7 or chapter 11.

Shonte Ujw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took my money and gave me nothing in return

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AI Highlights
  • - Authorhouse charges high fees and asks for more.
  • - I was chased to pay more money.
  • - Requests for copies, sales data, or income get no response.

Authorhouse will charge you a fortune and constantly come back for more. When you ask them for anything - copies of your so-called published book, sales figures, income or anything you won't get anything back.

I was constantly chased to give them more money.

Don't go anywhere near these people. They are the worst.

User's recommendation: Avoid at all costs

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3 comments
Guest

Some investigative reporter should do an expose about Authorhouse, and then authors might get money back and more. I tell potential customers not to buy my book from Authorhouse.

Caren Cbw

we cant trust author house any more till they do come forward to pay us all im looking for votes so story carry on for every plat form to keep away from author house

Guest
reply icon Replying to comment of Caren Cbw

Contact your state attorney general if you want to complain about Authorhouse. The company must comply with the AG request for information, etc. BBB cannot do as much.

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Noneya b Tcr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

AI Highlights
  • - Poor customer service after the sale.
  • - No royalties; they claimed outlets couldn't sell my book unless I paid extra, which was later contradicted.

Poor customer service after the sale. It turns out my book of poetry "Convenient Memory" has been selling through places they initially said they couldn't do buisness with unless I paid substantially more money to them but recently found out differently...

although I've received NO royalties whatsoever.

Thanks Authorhouse... for nothing.

Loss:
$2000
Cons:
  • Expensive with little to no return

Preferred solution: Royalties from all the places my book is being sold

User's recommendation: Do NOT contract with this publisher. They change rules constantly and hang up on you when trying to contact them. Find someone else.

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1 comment
Guest

hay every one my name MR lee Waite who hard Joined up with author house my self...i even sold a car in the past ,,, to do Busines cards"i find that author house is stealing our sales thank you all reading me mr lee waite

Anonymous
map-marker Yelm, Washington

Authorhouse is a massive scam. I has them publish my book and they stole thousands of dollars in royalties from me, and they also stole millions from other others.

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They lie, they steal millions in royalties from hundreds of other authors. They are the icon of scammers and need to be shut down for good!

User's recommendation: Do not get your book published with Authorhouse! They will steal your royalties!

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2 comments
Guest

i heard one story was amazon taken author house to court in year 2023 sounds good we now in the year 2025 amazon author house still working together shame full two companies still working on site we are looking for real amazon they just keep hiding our sales from customers making huge lot of money from every one

Guest
reply icon Replying to comment of Guest-2702439

What's a 4-letter word that rhymes with sham. Hint: it starts and ends with the same letters and rhymes with it.

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RAW D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I got scammed

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AI Highlights
  • - Company imitates Penguin Random House and lacks book-selling experience.
  • - Refund requested two weeks ago; no money received.

Do not use this company! This company uses its name to pose as another famous book publisher - Penguin Random House.

This company does not have experience in selling books.

I have just been scammed by them. I stupidly read the bad reviews after I paid them. I thought I recognized the name. I immediately asked for a refund before they started any work.

This was 2 weeks ago and I still have no money in my account. They promise they have refunded me and are sending me fake refund transaction screenshots.

To try and get me to believe they published best sellers online, they sent me a listing of great books published by the real - Penguin Authors House.

They tried to tell me that they were under the same umbrella as them when I caught them out. They are most definitely not.

Don't be fooled like me.

Loss:
$2200

Preferred solution: Full refund

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2 comments
Guest

Contact the attorney general's office and try to get your money back. AH, the initials say it all.

Caren Cbw

they do steal money from any one part from fame stars

View more comments (1)
Cachai S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Corrupt Publishing Company

AI Highlights
  • - AuthorHouse stole proceeds from a self-published book.
  • - Proceeds not paid since 2012; a lawsuit is being filed.
  • - Threats and harassment occurred.

AuthorHouse has stolen all proceeds from a book my wife self-published years ago. When she contacted AuthorHouse to ask why she has not received a check since 2012 for the sales of her book, AuthorHouse replied with personal threats and continuous harassment. We are filing a lawsuit against AuthorHouse.

Cons:
  • Illegal activities

Preferred solution: Just informing consumers about Authorhouse corruption

User's recommendation: Stay away from Authorhouse

View full review
1 comment
Guest

Let us know how the lawsuit goes. Ask your lawyer about filing a class action suit.

AH needs to pay up, then shut up and be responsible, assuming they can stay in business which they should not be allowed to whatsoever.

Shut 'em down. I plan to dump 'em and find the company to be a clown show and useless.

Laurie B Nds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unhappy customer

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AI Highlights
  • - Staff were respectful; I don't trust them.
  • - They did deceptive business and charged over $1,000.
  • - I'd never use Author House again.

So, I give it a two. The people are respectful, but I dont trust them.

They tried deceptive business with me. I dont understand why I had to pay a little over $1,000 for my work. The company said that I sold eighteen books. Is it going to be eighteen books forever?

I think that I wasted my money on Author House. I remember reading a company worker writing to an author, Why did you wait until you were on your death bed? Thats nasty. Truly, I would never use them again.

I used a free publishing company for the second one. I dont trust nasty and rude people as being honest. I hope that when I get my book back that I loaned to someone, I get honest answers.

I would not be surprised if they get 100% royalties for many books that I wrote. Its just that what I read about Author House makes me think they will lie to me.

Loss:
$1
Pros:
  • You get around thirteen free books
Cons:
  • Try deceptive business

Preferred solution: Honest answers with pure proof.

User's recommendation: Try a different publishing company. There are free ones

View full review
2 comments
Guest

They are not too smart. Look into taking them to court to get any monies owed.

File a complaint with the attorney general's office, which might be able to shut the company down and force them to pay any royalties owed. You're right, di not trust Authorhouse.

Caren Cbw

they do really scam so many as they can

View more comments (1)
Anonymous
map-marker New York, New York

Lousy customer service

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I was talked into self-publishing a book for several thousand dollars with AuthorHouse by a fast-talking salesgirl. She lied on the phone that AuthorHouse had published books similar to mine before.

Although I had already finished writing my manuscript, AuthorHouse proved incapable of converting the manuscript into a normal-sized book.

Instead, one of their bureaucrats insisted on publishing it as a "full-size" 8 x 11 inch book, which I thought made for a very awkward look and feel. It was a thoroughly lousy experience.

User's recommendation: Don't deal with them.

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About

Related Companies

Najafi Companies, Xlibris, Iuniverse, Author Solutions, AuthorHouse Uk

Summary

AuthorHouse (originally 1stBooks) is a leading company launched in January 1997 in Bloomington, Indiana, USA for self-publishers around the world. AuthorHouse offers a great selection of tools and services for authors like editorial services, design services, marketing services, bookselling and much more. The company has released more than 60,000 titles so far. AuthorHouse also provides different types of print formats such as paperback publishing and hardcover publishing. Authors can also choose electronic formats. The company offers services that help to prepare manuscript for publishing. AuthorHouse provides each author of the publication with a personal adviser. Each author can make his own choice of all the publishing process.

Authorhouse reviews and complaints

Authorhouse is ranked 345 out of 6855 in Periodicals & Publishing category

Area Served

Worldwide, USA, UK, Other

Payment Methods

VISA

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