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Authorhouse - Authors Beware - Scamsters at work.
Update by user Mar 27, 2019

THIS REPORT RECEIVED FROM A STAFF MEMBER AT AUTHOR SOLUTIONS (AUTHOR HOUSE):- Please permit me to give you an overview of the sales and production process- the way I know it best. To be clear, let's start with a little bit of history. Before it became as Author...

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6 comments
#1967194

I am not sure whether they are inordinately incompetent or actively malevolent

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Featured
ID
#1479583 Review #1479583 is a subjective opinion of poster.
Service
Authorhouse Publishing Service
Pros
  • Seemingly professional and expert approach
  • Courteous representatives
Cons
  • Fact that they misled me
  • Company is attempting to scam its own customers
  • Deceptive business practices
Reason of review
Gross abuse of trust and misrepresentation
Loss
$20
Preferred solution
See them put out of business

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Debra Sencil has asked me to speak to her. I Just cannot get hold of her. Can youask DEBRA SENCIL to phone me as soon as she can on my mobile phone which is (+44) from abroad (0)782750****

I NEED to speak to Debra Sencil and I just cannot reach her. Can you ask her to phone ASAP please on (0)7827 50****
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ID
#3071302 Review #3071302 is a subjective opinion of poster.
Preferred solution
I NEED to speak with Debra Sencil as soon as possible as I just can't manage to get hold of her

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Verified Reviewer
New Reviewer

Disaster

I contracted with AuthorHouse to get my book published. It was the worst experience I have ever had witih any vendor in my entire life.....and this includes cable and internet companies. Over a period of 3 months I got nothing from them but 3-4 emails telling me I had to edit my manuscript (which I'd done 5 times already) and take out certain parts, all of which were benign and not even approaching any libelous content. Their rep never even called me. Their sales rep, however, told me he had reviewed the manuscript and said it should be ready for publication in about 30 days. I had to wonder if this outfit was a scam. I've requested my money back but as of yet have not seen it. My suggestion? Go elsewhere.

User's recommendation: run for the hills.

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2 comments
#2089147

I qwas about to deal with author house but from what5 I've read i9n your review I have had a chyange of mind thanks for that you've been a great help.

#2067991

thank you. I'll look elsewhere.

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ID
#2905659 Review #2905659 is a subjective opinion of poster.
Cons
  • Wasted 3 months
Loss
$3700
Preferred solution
Full refund
New Reviewer

Book order

Hi I ordered books. When paying I asked to change the order. I was told Michael Grady was only one who could change the expensive hard copies to soft copies and modify the order. I was placed on hold then told he had gone for the day. I have called two additional times and no one has responded and no order on the way. No follow up at all.
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ID
#2900800 Review #2900800 is a subjective opinion of poster.
Cons
  • Customer service rep seemed clueless
Preferred solution
Please call me and fulfill my order requests. ASAP.

Refund

I have begged May and Mike to return my money. Mike does not return phone calls and Mae has promised me that my money will be refunded back to me. However, about one month later,r I've not received my money. Today, I realize that Authorhouse is a dishonest company.

User's recommendation: Do NOT have any encounter with Authorhouse.

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ID
#2896887 Review #2896887 is a subjective opinion of poster.
Location
Douglasville, Georgia
New Reviewer
I am a first time Author and went to Author House to get my first novel published and at the recommendation of another Author who has published seven books through them. My experience with them from the beginning, quite honestly, has been excellent. My book, which I...
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ID
#2873326 Review #2873326 is a subjective opinion of poster.
Location
Orange Park, Florida
Preferred solution
Full refund

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New Reviewer
Update by user Aug 26, 2021

No calls... no replying to emails. They got all the money they needed and now they have moved on to another poor author who thinks AuthorHouse has their best interest at heart.

Update by user Aug 26, 2021

Tried contacting support, but they take FOREVER to come back... but when I was in the process...

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ID
#2711667 Review #2711667 is a subjective opinion of poster.
Service
Authorhouse Publishing Service
Pros
  • Very unsatisfied
Cons
  • Tendency to pressure authors
  • That they took advantage of me
Loss
$17774
Preferred solution
Apology

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New Reviewer

Scammers

The silky smooth salesman talk lured me into their clutches. As a first time author being published, I thought it was wonderful that someone was taking me seriously. The constant phone calls and wanting my credit card details was very disturbing. They didn't even know what my book was about. Only wanted credit card numbers. Now that I am a published author, I won't be receiving royalties, as I am a South African citizen. Quick to send me a screenshot of the contract I signed, saying they have 2 methods of payment. Either a US bank account or a check to deliver to my address. When I opted for the check option, they changed their tune by meaning "deliver the check to a US bacnk account!STAY

User's recommendation: STAY AWAY! ESPECIALLY IF YOU'RE NOT A US CITIZEN!

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ID
#2711622 Review #2711622 is a subjective opinion of poster.
Pros
  • Faith in them is gone
Cons
  • Excllent at taking money
Loss
$1197
Preferred solution
Apology

Stay away from these SCAMMERS

I published two books with Author House and they have never paid a single royalty. I have over 100 emails to prove it, and they have made every excuse in the world. They also use Lightening Source or Amazon to print, which anyone can do. They should be shut down. I have never come across such dishonesty and deceit

User's recommendation: SCAM.

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ID
#2620016 Review #2620016 is a subjective opinion of poster.
Location
Abu Dhabi, Abu Dhabi

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New Reviewer

Termination of contract

I am Henri Didier Moudoungou, author of A Synopsis of the History of American Civilization. I terminated my contract with you guys a couple years ago for failure to market my book which is unknown to the audience. Hence, my decision to have my book republished by another publishing company. But I noticed that you are still posting my book in your website and other online store like Amazon. This is unfair and fraudulent! I strongly recommend you to remove my book from your website and other online store like Amazon. My book is now in the hands of a new publisher who takes care of it. So please, remove my book from your website and other online sites like Amazon. Sincerely, Henri Didier Moudoungou My
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ID
#2557205 Review #2557205 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Royalties all withheld, a rip off

Having had since 2011 5 books published by them under the pen name Armin Boko, they have sold hundreds at least by own admission up to 2017and passed on, in all, wait for it,.... a check for One pound sterling and one pence. They even tell me not a SINGLE one has been sold in the interim. This is just rubbing the salt in. I know books have been sold, Taxation Department USA is chasing me for undeclared income,. And I keep getting people making comments having bought and read my books How can all this go on? They are crooks. It used to be illegal to hang on other peoples money.
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2 comments
#2009546

Report them to Interpol and their local consumer protector. USA cant claim tax money from you, they must get it from Author House.

#2009083

The Internal Revenue Service of the United States is not pursuing you for the proceeds of foreign currency valued at nearly two dollars U.S.

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ID
#2532048 Review #2532048 is a subjective opinion of poster.
Cons
  • Fraud mentality
  • Very dishonest people
  • Manipulated royalty figures
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Author House Jud phoned me 2 to 3 times a day. She promised publishing internationally and book copies delivered to my address. After I paid the money over to them to publish my book, she just stop talking, stop answering my mails. It seems to me it a fraudelent...
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2 comments
#2009082

I hope you proofread your copy more carefully than your post.

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ID
#2461815 Review #2461815 is a subjective opinion of poster.
Loss
$823
Preferred solution
Deliver product or service ordered

Trying to Contact You!

I have a book published through this company. I have vigorously tried to make contact with someone there! I need to talk with someone ASAP! My number is 434-429-****. Pleases call me on Friday anytime.
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ID
#2403146 Review #2403146 is a subjective opinion of poster.
Location
Roanoke, Virginia
New Reviewer

Talk to representative

I want to see how much it will cost me to order my own book published by you. The Adventures of Sugarcube....
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ID
#2390047 Review #2390047 is a subjective opinion of poster.
Service
Authorhouse Publishing Service
Pros
  • Good final product
Preferred solution
Deliver product or service ordered

No refund for poor service

I found that the company took $2475 of my money for two children's books. I asked for a refund after the first book was delivered with poor quality. The second book was not even worked on but my money was taken from my Visa.
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ID
#2296789 Review #2296789 is a subjective opinion of poster.
Location
Saint Paul, Minnesota

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I was ripped off

Charged for publishing and distribution to the sum of $1,000.00,wasn't published wasn't distributed at the end of 7 years total return on the book was $3.95....still ticked off and unable to trust publishers...have a series of 12 children's books to get published but have not found a trustworthy publisher...yet

User's recommendation: Go to some one else...ANYONE ELSE.

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1 comment
#2009515

As I said, the rob the authors as if we make lot of money. Best, it seems to me, is to self publish.

Then one must just do the marketing yourself. You can get much further with the money than to throw it away to them who on the end also does nothing.

ID
#2280434 Review #2280434 is a subjective opinion of poster.
Service
Authorhouse Publishing Service
Cons
  • Lack of communication
  • Withheld valuable information
  • Misrepresentation of book subject
Loss
$900
Preferred solution
Full refund

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