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Pissed Consumer Interviews ?

On the subject of publishing, I wrote the following blog in August 2014, and bring it out every couple of months just so it keeps getting out there. I urge all my fellow authors looking for a publisher to read about my experience when I got suckered by a vanity publisher. It's an experience not worth having and will leave you as poor as a church mouse. This is a true story:-Author House, Xibris, I.Universe and Partridge are all part of the Author Solutions stable and as a victim of their extortionist tactics and unethical business practices, I reserve the right to share my experience with authors on a global scale..I was assisted in publishing my first book by Author House. I was mega impressed by the speed and efficiency with which the whole process came together. I had paid them a fee, which I considered fair and believed that I had received value.It took some time for the dawn of reality to emerge and by then I had been suckered in like sheep to the slaughter. Reality being that a produced book is their access to your wallet.Firstly, the ink was barely dry on the sample copies they mailed to me when I got a call from the "marketing" department telling me what a wonderful book I had written. They glowed over how their selection panel was "blown away" "This book is destined for best seller status" they said,"but like any new product, it needs promoting". I was given a glowing resume' of how they had helped emerging authors out of obscurity and into the spotlight of publishing fame. Skeptical I was, but when presented with what they had in mind, I had to admit that it sounded pretty damn good. It really sounded impressive.I invested $ 5,000.00 in the package they offered me and received in return about $ 200.00 in value. What they delivered was so vastly different from the package I had signed up and paid for I had to query if we had even been on the same planet when the deal was agreed to. I was met with "where have we not met our obligations?" Between the fine print and the devious way in which they had structured the package, I was stymied. A long story too detailed for full disclosure here. But it gets worseShortly after agreeing to (and paying) the $5,000.00, I got a call from "Sales" department"You have just invested in one of our most exciting marketing programmes" He said, "but to make that pay, we're going to need to have books in the stores. So you need to get some printed for distribution in the States. It will fly off the shelves and with the marketing programme you've invested in we will actively promote it, In our long and extensive experience in this, we anticipate your investment in the marketing and the printed books will turn over within 3 months with a calculated profit of 90 to 100%"... Yeah right!!.... I paid $ 9,500.00 to have 3,000 books printed and immediately the money left my account they went into silent mode. It took me 3 months after I had discovered the marketing fraud to get answers as to the status of the books and eventually established (I was told) that they were in a warehouse in Ohio awaiting orders from online booksellers .. No active promotion, no flying off shelves, no marketing plan and no intention to honour their undertaking.Just a straight down the line "we're sorry you're unhappy with our service. We really can't do any more for you but we are willing to meet you in court if you choose to go that route" . ... They knew damn well that was not going to happen. I'm in South Africa, their different sections are "autonomously" and strategically scattered around different countries so before you even figure out who you're going to sue, it's cost you more than your loss.ROYATY TIME!!.. I received my first royalty statement against books that got sold via Amazon and B & N a month later than it was due, which understated sales that I was aware of by 52 books. When I queried that, I was told to provide evidence of the sales that I was claiming. But the account with online booksellers was in the name of Author House and I could not gain access to the records without the authority of the account holder...i.e Author House. Would Author House provide me with the required access?. No chance!And the cheque for the royalties due against the understated sales?... "Oh that's in the post... We posted it on 30th May"... Well August is nearly over and I still don't have the cheque. The books that have been gathering dust in Ohio are now supposed to be shipped to me in South Africa, but they cannot find a carrier to handle the shipment. (30 boxes of books??,. C’mon!) only a half wit would believe that. I don't even know if the books were ever printed and I suspect not. After having demanded that they send them to me so that I could take control, one delay has followed another and after two months of wrangling I'm told they're on the way, but guess what?.. They can't find a copy of the waybill or any reference to the consignment. . They also keep ducking my request to provide evidence of their print run.. I wonder why?Oh YES!!!... I'm angry. I reserve the right to be. I can categorically state without fear of reprisal that the Author Solutions group are publishing predators and crooks. They prey on the vulnerability and inexperience of first time authors who are duped into believing their falsehoods.I urge anyone who is tempted to fall for the smooth (very efficient) sales pitch to tread very carefully. Steer very clear of any institution wanting money from you up front and NEVER deal with vanity publishers..I wish I had known then what I know now. It would have saved me close on $20,000,Subsequent to writing this (which was done in August 2014) I received the books in boxes marked "40 copies" on the outside of each box. When I counted them there were 32 copies in each box. I subsequently discovered that the book was being sold on the Author House website after I had explicitly given written instructions that the title should be withdrawn. That issue remains unsettled to this day.
2.7
Details
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
Authorhouse - Seen this too many
I have seen what AuthorHouse / 1st Books did with a lot of my contacts. It's why I took a lot of them into the short form and ushered them into the anthology fold. They were abused by the factions (mass markets) and I worked with Lulu.com for 10 years. CreateSpace it's...
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Review
#1350162 Review #1350162 is a subjective opinion of poster.
Pros
  • Free ebook experiment
Cons
  • Ripping my friends off
Reason of review
it gave The Book Patch exposure
Tags
  • The Book Patch
  • The Pattern Of Diagnosis
1.5
Details
Authorhouse - L'VAL L'VAL LEGION: DEMON IN THE SKULL GRAPHIC NOVEL 2014
My name is Gary Lavell Thomas AKA L'Val. I am the writer and artist for a adult comic book entitled Legion: Demon In The Skull. AuthorHouse is promoting and making cash on a piece the company destroyed the text in 2014. The company is making monies off title, and the...
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23 comments
DigitalLionfish232
#1713200

It's ridiculous how these philipino crooks have come to open book publishing companies and authors are trusting them with manuscripts that we spent long sleepless hours thinki...

Review
#1425740 Review #1425740 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$5
Preferred solution
Let the company propose a solution
2.3
Details
BEWARE using Authorhouse for publishing and printing. My mom (now 92) created a book with lots of illustrations provided by a local artist friend. We placed several orders over the years totaling more than 1,000 books. In April of this year (2019) we place a new order...
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1 comment
Anonymous
#1715002

Never ever publish with this company you will regret it .

Review
#1557165 Review #1557165 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$726
Preferred solution
Price reduction

Authorhouse - THANK YOU SO MUCH

1.4
Details
Thank you so much for your review of authorhouse. I almost made the biggest mistake of my life publishing through them. I was shocked when I saw another complaint say that these companies are all owned by author solutions? I avoided those companies , page publishing and others who had dozens of complaints.That left me with only a few other companies. I heard nothing but good things about newbookauthors.com and went with them. Thankfully I didn't regret it! I had a great experience. To think I almost went a different route. Authorhouse does look good, so it can be deceptive. But there were just too many stories warning people to stay away. I found hundreds of warnings. So please people do your research before publishing a book. there are a lot of shady companies out there just waiting to bite.
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Review
#1617103 Review #1617103 is a subjective opinion of poster.
Reason of review
See review
1.0
Details
I gave in to their one month free trial, and they never reminded me when that was up, so I paid $13. a month for several months. I admit that it was easy to cancel. But they are still phoning me, and offering me silly deals. Like selling my self published books to...
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Review
#1596511 Review #1596511 is a subjective opinion of poster.
Cons
  • Awful experience
Reason of review
Pricing issue
Loss
$150
Preferred solution
Let the company propose a solution
Tags
  • Book Publishing Complaints
2.6
Details
Four years after I ordered Author House to cease publishing its version of my science fiction novel, "The Shadow of Olympus," they have yet to comply. I am about to get a cash deal for my book from a legitimate publisher and I shall use some-or all- of the money to sue...
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Review
#1598090 Review #1598090 is a subjective opinion of poster.
Pros
  • Appearance of book
Cons
  • Managers are book thieves
Reason of review
Unauthorized use of my book.
Loss
$4
Preferred solution
Let the company propose a solution
Tags
  • selfpublishing
I paid for my package in full. To hold the so called "50%" discount...so i submited my manuscript only to find out the wanted me to make many changes to my autobiography that would not only change the integrity of the story, but the narrative.. i refused to make those...
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2 comments
LegalRay
#1732796

when did this happen to you? I am talking to one of their people now. what advice do you give to me? thanks for your time and help jerry DeCastro

Review
#1609950 Review #1609950 is a subjective opinion of poster.
Cons
  • Deceptive business practices
  • Company is attempting to scam its own customers
  • Very dishonest people
Reason of review
Problems with payment
Loss
$1479
Preferred solution
Full refund
Tags
  • Misleading Information
  • Authorhouse Complaints
4.5
Details
Authorhouse - Unpaid monthly and yearly expenses.
Question? I'm thinking about how much can I get your opinion on this. I'm from the state of North Carolina shore of the best state of the best of the best. Have a nice novel in 2011. Author House was paid by my support. They are supposed to pay my monthly and yearly...
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Review
#1489127 Review #1489127 is a subjective opinion of poster.

Authorhouse - Price

3.3
Details
They made the price point of my book too high.
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Review
#1621286 Review #1621286 is a subjective opinion of poster.

Contact Authorhouse Customer Service

Mailing Address:
AuthorHouse
1663 Liberty Drive
Bloomington, Indiana 47403
United States
Phone:
(888) 519-5121
All Authorhouse Contacts
1.0
Details
I decided not to go forward with this marketing campaign. Their presentation and were offering more than they could deliver plus they were being less than honest about certain aspects of their marketing. They avoided answering questions for me and just kept going back...
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1 comment
AuthorHouse
#1662570

Hello, and thank you for notifying us of this. We are sorry to hear that this has happened. The professionalism of our consultants is a matter that we take very seriously. Cou...

Review
#1479574 Review #1479574 is a subjective opinion of poster.