I wrote a book about a theory I developed over many years and finally compiled all my thoughts into a book, which I wrote, produced and shipped all by myself. I have a website and have sent my books out since 2005.
In February 2011, I read an article in The AARP magazine making note of Author House. When I saw that listing, I thought that I'd look into the possibility of taking my book a step further. I contacted them, charged $499 to my credit card and after repeated back and forth e-mails, I have received nothing. My book was produced by me, completely edited and required no work by Author House to process.
When I first contacted them, I told them that my book was in "Microsoft Word" format and they responded that "Word" was a good format. Later on, I needed to re-format to "PDF" which I did, then it was change the margins, which I did. On and on, as you can see, they ran a game by me. They have not provided anything to me, nor have they submitted any cost of services that they have incurred.
I requested a refund, minus any possible costs, and have received ZERO, or even any acknowledgement of my displeasure. This is still ongoing and I am hoping to recover my investment with Author House.
Monetary Loss: $499.